Cloud engineering

CIO’s, Project managers & IT professionals, we understand all the challenges you face in Cloud. Here, we discuss advanced cloud problems related to Data Security, Integrations, Management, and more.

Cloud engineering

Multi-Cloud Management: Tools, Challenges and Best Practices

January 21, 2021
9 mins read
Last Updated January 20, 2025

“2021 expected to be the Year of Multi-Cloud.” - International Data Corporation (IDC) “By 2022, about 75% of enterprise customers using cloud infrastructure as a service (IaaS) will adopt a deliberate multi-cloud strategy, up from 49% in 2017.” - Gartner Research Multi-cloud is changing the course of the world of technology as we know it!

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Cloud engineering

AWS reInvent 2020 Announcements And Updates

December 28, 2020
12 mins read
Last Updated February 03, 2025

AWS is one of the leading platforms in providing next-gen cloud-based solutions. As a proud technology partner with AWS, we at Simform have successfully created various innovative and successful cloud-centric and serverless projects. In this blog, you will learn how we have used AWS Lambda, Amazon DynamoDB, EC2, and CloudFront in the past. You will also identify what we are excited about looking forward to the future based on AWS reInvent 2020 announcements and updates.

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Cloud engineering

API Security Best Practices to Protect Data

December 10, 2020
9 mins read
Last Updated January 22, 2025

Does API security breach scare you too as much it does to us? Are you also looking for the go-to guide to the API security best practices? You've landed in the right place. This guide helps you understand and evaluate better the possible challenges, risks, and ready-to-use best practices.

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Cloud engineering

Why You Need to Build a Virtual Call Center Software?

November 24, 2020
10 mins read
Last Updated January 30, 2025

With the rise in cloud-based software solutions, the market of traditional call centers is also shifting towards a more modernized solution known as virtual call center software. This software helps in migrating all the traditional features like auto call distributor (ACD), smart routing, and Interactive Voice Response (IVR) to cloud-based solutions. Moreover, you can now take advantage of some advanced features like Outbound Dialer and Web-based communications that make use of VoIP and WebRTC technologies to achieve a real-time exchange.

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Cloud engineering

Automatic Call Distribution System: How to Leverage it for a Contact Center?

November 12, 2020
10 mins read
Last Updated February 03, 2025

Businesses in the U.S. lose an estimated $62 billion every year due to bad customer experiences. The primary reason being, customers abandon brands after negative experiences. In fact, research shows that about 33% of Americans switch companies after a single instance of poor service. This constant shift of customers affects sales and brand value as a whole.

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Cloud engineering

On-premise vs Cloud-based Call Centers: How to Choose One?

November 11, 2020
10 mins read
Last Updated February 03, 2025

When any business decides to address their huge customer base, their first action of agenda is to establish a call center. With the changing nature of information and technology, this decision divides business owners into two alternatives – (i) a physical call center, i.e., an on-premise call center, and (ii) a cloud-based call center. It may seem difficult for startups to incorporate modern concepts such as chatbots, cloud software, API integrations in call centers, but that’s really not the case. 

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